At Efrael Market, your satisfaction matters to us. We want you to shop with confidence and clear expectations.

Order Cancellation

You may cancel your order at no cost at any time before it has been shipped.

To cancel or make changes to an order, please contact us at info@efraelmarket.com within 12 hours of placing it. Once an order has been processed or shipped, it can no longer be cancelled. It may still qualify for return under this policy.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all eligible products, beginning from the date you receive your order.

If you are not completely satisfied with your purchase, you may request a return for a refund or exchange within 30 days of delivery, subject to the conditions below.

Eligibility for Refund or Replacement

You may be eligible for a full refund or a replacement (at our expense) if:

  • Your order was not delivered
  • The item received differs significantly from its description
  • The item arrives damaged or defective
  • We are unable to deliver within a reasonable timeframe

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Delivery failure caused by an incorrect or incomplete address provided by the customer
  • Orders marked as delivered but refused or left unclaimed by the recipient
  • Delays resulting from circumstances beyond our control, including customs delays, natural disasters, severe weather, or carrier disruptions

Return and Refund Process

To request a return or refund, please follow these steps:

  1. Contact us at info@efraelmarket.com within 30 days of receiving your order (or within 14 days of the expected delivery date for items that never arrived)
  2. Provide your order number and the reason for your request
  3. Wait for return authorization and instructions from our support team

Please do not return any product without prior approval. Unauthorized returns may not be accepted.

Return Shipping Costs

If the return is due to our error (wrong item shipped, defective, damaged, or not as described), we will cover the return shipping costs.

If the return is for personal reasons (such as a change of mind or no longer needing the item), the customer is responsible for return shipping costs.

Refund Processing Time

Once we receive and inspect the returned item (if applicable), refunds are processed within 5–7 business days to your original payment method.

Please note that your bank or payment provider may require additional time before the refund appears in your account.

Contact Us

If you have any questions about cancellations, returns, or refunds, please contact us at:

Email: info@efraelmarket.com